Custom orders may take 2 to 4 weeks, depending on complexity and pending orders. Orders are processed by date received. A $20 custom design fee is included in the price quote. If I am able to ship it to you sooner, I will contact you to discuss times and charges. Should you need a rush order, a 25% surcharge of the price of item will be added to your invoice.
Charity Events and Fund Raiser Opportunities
The ability to raise funds at a charity event is always a challenge. Allow me to assist! Your organization buys my available product outright, such as bluebonnet or chile pepper bookmarks, small gift bags, ceramic 6" tiles, at my wholesale price. At your event, you sell the product at my retail price, retaining the profit for your event. Custom design fees apply when ordering a new design specific to your event. Adding the name and/or date will appeal to the collector of your event items. Designs are submitted for your approval prior to painting. Changes made more than two times will result in an additional $20 design change fee for each change. A contract agreeing to the custom design, total price, and time frame for shipment will be sent to you for signature. Once the contract and payment is received, I start painting. No refunds once the contract is signed.
My turn around time varies by the size of your order, normally 3-4 business days to process an order, not including shipping time. Already available artwork will be shipped once payment has cleared. I reserve the right to extend this time if needed. Please allow 3-6 business days for transit. Priority Mail is a common method of shipment. All shipments are insured for up to $100. Once your order is shipped I will email you with the tracking number through USPS, but I am not responsible if you do not receive your item.
Payment is due immediately upon purchase. I accept all major credit cards and bank transfers through Square Account.
All custom orders are started after payment is received. If an order has to be canceled, please contact me within 48 hours for full refund, or 50% of your purchase will be refunded, for I will have already started your item.
Refunds and Exchanges
If you aren't satisified with the quality of available items, a refund via your payment plan choice will be sent, only if the items are returned to Not Just Canvas in same condition as received. Customer pays for shipping.
All Custom items are designed specifically for you. For this reason, I do not issue refunds. As work progresses, I will send you pictures, pending your approval. Changes made more than two times will result in an additional $20 design change fee per change. The original design fee is included in the price of the item.
If you aren't satisified with the quality of available items, I will send refund via your payment plan choice, only if the items are received in same condition. Customer pays for shipping.
Thank you for shopping with Not Just Canvas! Should you have any questions, please contact me.